History & Awards
The county Mental Health Association starts a program in which mental health professionals, nurses, and other volunteers answer calls at home from depressed and suicidal people.
Board members are recruited, incorporation papers are filed, office space is rented, a staff person is hired, and the Crisis Center is born.
We implement our face-to-face grief counseling program. Today it’s one of the largest bereavement services in California.
We begin answering all after-hours child abuse calls to Children’s Protective Services. Also, Leftovers Thrift Shop, a Crisis Center auxiliary, is founded.
The county Mental Health Department begins contracting with us to provide 24-hour crisis intervention services. Also, we start a jail counseling program to help inmates deal with incarceration. Despite notable results, the program ends a year later when funding expires.
We begin providing face-to-face counseling and referral services to unemployed workers. The program operates successfully for four years, until government budget cuts cause funding to end.
We purchase, remodel, and move into our current office space in Walnut Creek.
Our 24-hour crisis lines are certified by the American Association of Suicidology.
We begin answering the county’s 24-hour homeless hotline.
We begin publishing a phone book-size directory of local health and social services. Also, crisis line volunteers receive Diablo Magazine’s “Threads of Hope” award.
We begin answering all after-hours elder abuse calls to Adult Protective Services. We also begin accepting calls to a new national suicide hotline (800-SUICIDE). In addition, grief counseling volunteers receive the “Threads of Hope” award from Diablo Magazine.
We purchase 4,000 square feet of additional office space, doubling our facility.
We launch an annual fundraising gala that today raises more than $200,000 per year.
The Contra Costa County Office of Education contracts with us to start operating a 24-hour school violence tipline. Unfortunately, funding ends a year later due to state budget cuts.
Our application is approved to provide 211 phone service in Contra Costa County.
Long-time Crisis Center volunteer Jim Hernandez is nominated for the Nobel Peace Prize. Also, a second national suicide is launched (800-273-TALK) with all local calls again routed to us.
We publicly launch 211. We also co-sponsor the first suicide prevention conference in Contra Costa County; today it’s the largest local mental health conference of the year.
We’re one of six crisis centers in the U.S. to be awarded three-year grants from SAMHSA to make follow-up calls to hotline clients (with their consent) who are suicidal.
We’re awarded Mental Health Services Act funding to expand the multilingual and multicultural capacity of our crisis lines.
Six large health care providers collaborate on a project to promote 211 in eastern Contra Costa to people who are newly uninsured. Also, we start three new on-campus support groups for high-risk teenage girls, making a total of four altogether.
We launched a successful 1st walkathon “Help, Hope, Walk” attracting 150 participants of all ages and raising $30,000. We were also named one of the winners of Thomson Reuter’s 2011 Community Champion Awards – nominated by, one of our deeply committed volunteer grief counselors.
We become one of six national lines invited to manage the overflow calls for the National Vet Admin. We launched our online crisis chat program.
As the co-chair of the county-wide Suicide Prevention Committee, we launch the Contra Costa County Suicide Prevention Strategic Plan.
All full-time call specialists achieve AIRS Certification (Alliance of Information & Referral Services).
Expand Linea de Crisis – the Bay Area Spanish language crisis line to 8 hours per day.
We complete a remodel of our call center to another section of the building, adding modern furniture and equipment upgrades.
We retire our mortgage with help from Leftovers Thrift Shop and The Joseph & Vera Long Foundation.
Reaccredited for five years by the American Association of Suicidology.
Completed our VA contract.
Launched the Help Me Grow project with Frist5 Contra Costa and partners.
Replaced emergency generator that supports the Crisis Center’s work and enables continuous access to our resource database by the entire county.
The Crisis Center becomes the new home for two Volunteer Center of the East Bay projects- Corporate Caring Volunteer Week and Share the Spirit nonprofit grant making.