For Immediate Release
The Contra Costa Crisis Center is excited to announce that the first part of our new texting program has launched. 211 Information and Referral services can now be accessed via text message Monday-Friday from 9am-5pm in English and Spanish. To access help and services, text your zip code to 898-211 (TXT-211) for resources and services in your area.
As the California PUC designated 211 provider, we answer nearly 35,000 calls last year from Contra Costa residents looking for help with food, shelter or homelessness related services, mental health, substance abuse treatment, financial assistance, and many other health and social services.
But for some, talking on the phone may be difficult, intimidating, or may not be private enough for their circumstances. By expanding to include texting services, the Crisis Center is increasing the access and availability of services to those who would prefer to communicate through a non-verbal medium. 211 text offers the same high-quality, responsive, and confidential service provided by expertly trained Call Specialists in a convenient text format.
Unsure where to start or how we can help? Simply text your zip code to 898-211 and the Call Specialists will guide you through a series of questions to help you find the resource most helpful in that moment. Texting will not sign you up for unsolicited communication.
For 211 text inquires, contact Lesley Garcia, MS, Crisis/211 Call Center Manager, at (925) 939-1916 x140 or firstname.lastname@example.org.