Frequently asked questions

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Learn about getting support, finding local resources, grief services, and ways to get involved.

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Do I need to be in immediate danger to ask for help?
No. You can reach out when you are overwhelmed, in emotional distress, or unsure what to do next. You can also ask for guidance when you are worried about someone else.
How are 211, 988, and 911 different?
211 helps you find local health and social services, such as food, housing, and utility assistance. 988 offers support for emotional distress, mental health or substance use crises, and thoughts of suicide. Call 911 when someone’s life or safety is in immediate danger.
What happens when I contact the Crisis Center?
A trained counselor or resource specialist will listen, help understand what you need, and explore support or next steps with you. The conversation depends on the service you contact and your situation.
Does support cost anything?
The Crisis Center provides free crisis support and resource navigation. Organizations you are referred to may have their own fees and eligibility requirements.
Where can I learn about privacy?
Read our Privacy and Terms & Conditions page for information about privacy practices. You can also ask the service you contact how your information is handled.
Can I use the website contact form for urgent help?
Use the immediate-support options in the navigation when you need help now. The website contact form and administrative email are for general inquiries and are not a substitute for immediate support.

What can 211 help me find?
211 connects people with local resources for food, housing and shelter, utilities, health care, family services, older adults, and other needs. Visit our 211 Community Resources page to explore the service.
Can 211 guarantee housing, funding, or an appointment?
211 helps identify services and possible next steps. Each provider determines its own eligibility, availability, and enrollment process.
Can I ask about resources for someone else?
Yes. You can contact 211 to look for resources for yourself, a family member, or someone you care about.
How can my organization be included in the 211 database?
Review the inclusion policy linked from the 211 database page. For listing questions, email 211ccdatabase@crisis-center.org.

What grief support is available?
The Crisis Center offers grief support groups and education. Its Mobile Grief Response Team also supports schools and workplaces affected by a death. Visit Grief Support or email Grief@crisis-center.org to ask about current options.
How do I join a grief support group?
Email Grief@crisis-center.org to ask about current groups, participation requirements, and availability. Confirm arrangements with the team before attending.
Can a school or workplace ask for grief support?
Yes. Contact the grief team to discuss the situation and ask about the Mobile Grief Response program. Availability and arrangements need to be confirmed with the team.

How do I become a volunteer?
Start with our Volunteer page to explore roles and orientation information. Requirements and training depend on the role.
Can I donate without contacting someone first?
Yes. Use the Donate link to visit our online donation page and review the available giving options.
Where can I find information about the organization’s work?
Visit About to learn about our mission. Our Stats/Annual Reports page provides additional information about the Center’s work.

Where do I find current jobs?
Visit Careers and follow the link to our hiring portal for current listings, qualifications, and application instructions.
Can I apply through the general contact form?
Please apply through the hiring portal for the role you are interested in. For administrative employment questions, email Admin@crisis-center.org.

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