Call Center volunteers provide active listening, emotional support and community resources to people who are in crisis, depressed, suicidal, grieving, homeless, mentally ill, or looking for resources.
A 60-hour training program teaches new volunteers everything they need to know to be effective on the 24-hour crisis and information and referral lines. After classroom training and one-on-one mentoring, volunteers work a minimum of one 4-hour shift once a week. Additional in-service training is required.
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