Established in 1963 and successfully serving the entire county, the Contra Costa Crisis Center’s mission is to keep people safe and alive and to connect them to culturally relevant services. Core programs include 24:7 Crisis Line, 2-1-1 Information & Referral services and a Grief Counseling program. The Crisis Center operates with a staff of 25 and a volunteer team of nearly 100.
The Call Specialist is a non-exempt staff member and works as part of a larger team to expertly and compassionately respond to multiple incoming calls ranging from crisis support to information and referral and including Help Me Grow child resources. S/he works closely with other staff and volunteers of the agency’s programs and reports to the Director of Programs or designee.
The HMG Care Coordinator provides care coordination for families with children age 0-5, and assists callers and providers to understand the services available through the early intervention system. This includes phone intake, screening, triage, referral, and linkage to developmental, behavioral and other community services; also provides warm handoffs to partner agencies, informational and educational material, advocacy and follow-up as needed. They plan for and monitor the day-to-day operations of HMG’s early identification systems, and screening and surveillance strategies designed to prevent and/or mitigate behavioral or developmental delays and disabilities in young children age 0-5 years.