Job Opportunities
Established in 1963 and successfully serving the entire county, the Contra Costa Crisis Center’s mission is to keep people safe and alive and to connect them to culturally relevant services. Core programs include 24/7 National 988 Crisis and Suicide Prevention Lifeline, 2-1-1 Information & Referral Services Line for Contra Costa County, 2-1-1 Contra Costa County Disaster Line, and Grief Counseling programs. The Crisis Center operates with a staff of 35 and a volunteer team of nearly 40. Click on job title or link below to review description.
Community Disaster Resource Manager.10.03.2024
The Community Disaster Resource Manager oversees the agency’s disaster preparedness initiatives and ensures that the Crisis Center’s database adheres to InformUSA standards and 211 Human Services Indexing Structure. This position plays a vital role in enhancing the agency’s response to disasters and supporting the needs of the community. They report directly to the CSN/I&R Supervisor.
Call Center Manager. Updated 09.11.2024
The Crisis/211 Lines Call Center Manager’s responsibility is ensuring optimal staff coverage for smooth workflow in the call center while overseeing the day-to-day functioning of the programs. This includes scheduling (or overseeing) staff for shift coverage, training and mentoring staff while conducting both database compliance review (caller data) and supporting quality assurance. They report to the Director of Programs.
Crisis and 211 Call Specialist 8.21.2024
The Call Specialist works as part of a larger team to expertly and compassionately respond to multiple incoming calls ranging from crisis support to information and referral and including Help Me Grow child resources. S/he works closely with other staff and volunteers of the agency’s programs and reports to the Call Center Manager or designee.
