Established in 1963 and successfully serving the entire county, the Contra Costa Crisis Center’s mission is to keep people safe and alive and to connect them to culturally relevant services. Core programs include 24/7 National 988 Crisis and Suicide Prevention Lifeline, 2-1-1 Information & Referral Services Line for Contra Costa County, 2-1-1 Contra Costa County Disaster Line, and Grief Counseling programs. The Crisis Center operates with a staff of 35 and a volunteer team of nearly 40. Click on job title to review description.

Call Center Manager 09.05.2024

The Crisis/211 Lines Call Center Manager’s responsibility is ensuring optimal staff coverage for smooth workflow in the call center while overseeing the day-to-day functioning of the programs. This includes scheduling (or overseeing) staff for shift coverage, training and mentoring staff while conducting both database compliance review (caller data) and supporting quality assurance. They report to the Director of Programs.

Grief & Suicide Prevention Services Coordinator 8.21.2024

The Grief Services Coordinator is responsible for the administrative management of the agency’s grief counseling program and all grief client related services delivered by staff and volunteers. They oversee service delivery of the Grief Counseling program which includes cultivation and supervision of staff and grief counseling volunteers. They report directly to the Director of Programs.

Clinical Director Position 08.15.24

The Clinical Director is an exempt staff and member of the Leadership Team. They provide clinical guidance, direction, and support for the 24-hour Call Center, Chat/Text contacts, agency programs and services. They report directly to the Executive Director, in conjunction with the Director of Programs and Call Center Management.

Crisis and 211 Call Specialist 8.21.2024

The Call Specialist works as part of a larger team to expertly and compassionately respond to multiple incoming calls ranging from crisis support to information and referral and including Help Me Grow child resources. S/he works closely with other staff and volunteers of the agency’s programs and reports to the Director of Programs or designee.