Threads of Hope is Diablo magazine’s celebration of outstanding community volunteers. Each year, individuals and organizations nominate volunteers of all ages who provide vital services in a variety of fields, including the arts, youth, children and families, education, health, the environment, athletics, and more. Then, a team of judges selects a handful of exceptional nominees to be featured in the December issue of Diablo magazine and honored at the Threads of Hope event. Read more about the 2020 Threads of Hope honorees here.


The Rosemary Caldwell Volunteer of the Year Award is the only formal award that the Contra Costa Crisis Center bestows. It is named in honor of Rosemary, a former crisis line director at our agency, and honors an outstanding individual whose unselfish work for the well-being of others embodies the highest standards of volunteerism.

This year we are proud to announce Luke Keenan as 2020 Rosemary Caldwell Volunteer of the Year Award recipient!

Luke began his volunteer work with the Contra Costa Crisis Center in 2015. He has provided over 966 hours of volunteer work to the Crisis Center as a volunteer Call Specialist, Trainer, Outreach Ambassador, Grief Support Group Facilitator, and Share the Spirit committee member.

In addition to his work at the Crisis Center, he is also a former volunteer and trainer at the San Francisco Suicide Prevention hotlines, and a former volunteer at the Trinity Center in Walnut Creek, working with people who are unsheltered. Luke was the San Ramon Rotary Club’s 2017 Unsung Hero Award recipient and received his American Association of Suicidology Individual Crisis Worker Certification in 2018.

Many callers have left messages of praise regarding Luke’s compassion and service. Here are a few samples:

  • “Luke was exceptional- he exceeded my expectations, was professional and personal.”
  • “Luke was fantastic, he is a great representative.”
  • “Luke has helped me a lot, thank you for what you do.”

We are pleased to announce this year’s winner! Like so many things, COVID is affecting how we do this. A small group presentation took place at the center earlier this summer, and Luke was recognized at the September board meeting.

Last weekend would have been our annual volunteer appreciation brunch and we all would have gathered together to celebrate the efforts of all the amazing volunteers and present the Rosemary Caldwell Award to Luke. Even though there is no brunch event this year, we do want to say thank you to all volunteers and look forward to when we can hold the next brunch and other missed events in the future.

Stay safe and THANK YOU!

September is National Suicide Prevention Month and National Suicide Prevention Week is September 6 – 12, 2020.
While we need to focus on suicide prevention every day of every year, this month can help bring attention to the efforts. And we can do this by continuously spreading awareness, advocating for research funding, developing innovative and effective treatment tools, being kind, and helping to educate others on things like resources and warning signs. It’s time to get involved. Please join our events and help share messages of help and hope in the community.
If you or anyone you know are having thoughts of suicide or need to speak with someone ready to listen, please call 211 or 800.833.2900, or text HOPE to 20121.

Suicide Prevention Month Events


Sign up for: Suicide Prevention

Tuesday, 09/08/20. 7pm-8pm
With: Scott Chavez, Outreach & Training Lead

· Learn about the language of suicide awareness, current suicide statistics, risk factors and how to help.

Sign up for: What’s it like to be a Crisis Line Volunteer?

Tuesday, 09/15/20 7pm-8pm
With: Contra Costa Crisis Center Volunteer Panel

· Hear from a panel of volunteers what it’s like to be a Crisis Counselor on our 24-hour crisis hotlines.

Click on the session title to register. Sessions will take place via Zoom and session info will be sent via email upon registration.

Help the Contra Costa Transportation Authority make transportation more convenient for older adults and people with disabilities!

You can participate from home!

If you’re an older adult, have a disability, or are a veteran, transportation in Contra Costa County can be challenging. CCTA wants your input to identify ways to make it easier for you to get around the county—whether you’re going to an appointment, getting groceries, visiting family, or anything else.

Due to the shelter-in-place they are asking individuals to complete the survey online or participate in a short phone interview.

Participants will be entered in a drawing for a $25 gift card!

Take the survey on-line at or in en Español at

Call CCTA at 857-305-8004, or email CCTA at or visit CCTA at for further information.

Wendy Diaz is our Help Me Grow Care Coordinator.

Wendy previously worked with Aspiranet in Antioch where she served as a Therapeutic Behavioral Support Counselor for the last five years for children under the age of 18 needing mental health support.

She was also there as an Intervention Specialist for children who were special needs and on the Autism Spectrum, and she also did some work as an administrative assistant at the same time.

Her favorite thing about the Crisis Center so far? “I really like how friendly and welcoming everyone is. I know that if I have a question, I can find someone to help me.”

Wendy is an alumni of Liberty High School in Brentwood, is bilingual (English and Spanish) with a Masters in Human Services, a Bachelors and Associates in Psychology, and currently lives in Brentwood.  She enjoys baking, reviewing food places, traveling, and watching anime when she has some spare time.

Welcome, Wendy!

Check out the Help Me Grow program.

MORE CALLER STORIES from people we are helping each day:

  • A caller from Pinole was exposed to a family member with coronavirus and quarantined, along with other family members exposed. With two children at home, and no grocery delivery options for EBT, she called 211 for help. We connected her to emergency food delivery, and it “restored (her) faith in community.”
  • Our follow up system helped a suicidal homeless caller stay connected. When she first called, she was in great distress and at high risk for ending her life. We advocated for her with local shelter provider, helped her become calmer, and connected her to services. Through a series of calls to check back with her and connection to the right help, she reclaimed a more hopeful outlook.

Donate here to help those calling in crisis!

This pandemic is creating so many losses of life and losses of “what normal life used to be like”- and all of these losses can be difficult.

Here is some helpful information about coping with the losses from COVID-19.

Coping with Loss in the Pandemic

Learn more about our grief support here.

Visit to be counted! However you participate, online or phone, it is so important to be counted!

Please call us at 211 for info or text your zip code to 898211 to text with us. We are here for you.

Census 2020 California State Website

Census 2020 Contra Costa Website

Pledge to be counted! #CountMeIn #WeAllCount #AmericaCounts


  • A family called 211 after their home burned. Fire fighters arrived and the family (4 adults, 3 children) made it out safely. The landlord had no fire insurance and was willing to let them sleep in the yard in a camping tent, promising to fix the house eventually. The mom called us asking for assistance. The adults have not been able to work due to COVID-19 and family was in need of blankets, some dishes and food, and concerned for one of the kids with asthma.
  • A caller who is disabled, female, mid 50’s lost her caregiver because of COVID-19. In need of help to get groceries, she tried Next Door volunteers. They kept some of her money and did not buy all her groceries. She is unable to use delivery as she is not physically able to bring in groceries. Feeling frustrated and scared, she called 211 for help.

    One of our friendly and helpful call specialists is seated at desk viewing computer screen and answering phone.

    Robert taking calls

Donate here to help those calling in crisis!

As the economic toll of #COVID19 hits our communities hard, hunger is a growing concern.

Easily find food banks, school meals, and senior center food distribution sites!

Fortunately, free and low-cost food providers are ramping up their service, in a way that maintains social distancing. We can help you find them! Use this map to find the nearest food support to you. Or call us at 211 (or text your zip code to 898211) and we will help you find the providers near you.

Image of grocery items like cereal and canned goods.

Find food support near you